Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• "nagawi," "we," "us," "our" refers to the nagawi online gaming platform operating at nagawi.cam and all associated services.
• "User," "you," "your," "Player" refers to any individual who accesses, registers for, or uses nagawi services.
• "Account" refers to the personal gaming account created by a User to access nagawi services.
• "Services" refers to all sports betting, live casino, slot games, and related gaming products offered through the nagawi platform.
• "Website" refers to nagawi.cam and all associated domains, subdomains, and mobile applications.
• "Transaction" refers to any deposit, withdrawal, wager, or transfer of funds within the nagawi platform.
• "Bonus" refers to any promotional credit, free bet, cashback, or other incentive offered by nagawi to Users.
• "KYC" refers to Know Your Customer identity verification procedures required under applicable regulations.

2. Acceptance of Terms

By accessing or using nagawi services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy and Responsible Gaming policy. These documents constitute a legally binding agreement between you and nagawi.

If you do not agree with any provision of these Terms and Conditions, you must immediately cease using nagawi services and close your account if one has been created. Continued use of the Website after any modifications to these Terms constitutes your acceptance of the revised Terms.

You also acknowledge that you are solely responsible for ensuring that your use of nagawi services complies with all applicable laws and regulations in your jurisdiction of residence. It is your responsibility to determine whether online gambling is legal in your location before using our services.

3. Eligibility and Account Registration

3.1 Age and Residency Requirements

To use nagawi services, you must meet all of the following eligibility criteria:

• You must be at least 21 years of age at the time of account registration.
• You must be a permanent or temporary resident of Indonesia.
• You must be legally capable of entering into binding contracts under Indonesian law.
• You must not be prohibited from gambling under any applicable law or regulation.
• You must not have previously been excluded or banned from nagawi or any affiliated gaming platform.

3.2 Account Registration Process

To create a nagawi account, you must:

1. Provide accurate, current, and complete personal information including full legal name, date of birth, residential address, email address, and phone number.
2. Create a unique username and strong password that meets our security requirements.
3. Verify your email address and phone number through the confirmation codes sent during registration.
4. Accept these Terms and Conditions along with our Privacy Policy.
5. Complete KYC verification by submitting valid government-issued identification (Indonesian KTP, passport, or driver's license) before making your first withdrawal.

3.3 Account Limitations

Each individual person is permitted to hold only one (1) active nagawi account. Creating multiple accounts is strictly prohibited and will result in:

• Immediate suspension of all associated accounts.
• Forfeiture of all balances, winnings, and bonuses across duplicate accounts.
• Disqualification from future promotions and bonuses.
• Potential permanent ban from nagawi services.

nagawi reserves the right to request additional documentation at any time to verify account ownership and detect duplicate accounts. Failure to provide requested documentation within the specified timeframe may result in account suspension.

4. Account Security and Responsibilities

4.1 Your Security Obligations

You are solely responsible for maintaining the confidentiality of your nagawi account credentials. You agree to:

• Choose a strong, unique password and update it regularly.
• Never share your username, password, or account access with any third party.
• Log out of your account after each session, especially on shared or public devices.
• Immediately notify nagawi customer support if you suspect unauthorized access to your account.
• Enable two-factor authentication if offered by the platform for additional security.

4.2 Account Activity Responsibility

You accept full responsibility for all activities that occur under your account, whether authorized by you or not. nagawi will not be liable for any loss or damage arising from unauthorized use of your account due to your failure to maintain adequate security measures. If you become aware of any unauthorized use, you must notify us immediately at [email protected].

4.3 Information Accuracy

You must ensure that all information provided to nagawi during registration and throughout your use of our services remains accurate, current, and complete. You agree to promptly update your account information if any changes occur, including changes to your residential address, phone number, or email address. Failure to maintain accurate information may result in account suspension until correct information is provided.

5. Deposits and Withdrawals

5.1 Accepted Payment Methods

nagawi accepts deposits and processes withdrawals through the following Indonesian payment methods:

• Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

5.2 Deposit Terms

When making deposits to your nagawi account, the following terms apply:

• Minimum deposit amount is Rp 50,000 per transaction.
• Deposits are typically processed instantly, though bank processing times may occasionally cause delays beyond our control.
• You must deposit funds only from payment methods registered in your own name. Third-party deposits are strictly prohibited.
• nagawi reserves the right to refuse any deposit that we reasonably believe may be associated with money laundering or fraudulent activity.
• Deposited funds must be used for wagering purposes; nagawi is not a banking or money transfer service.

5.3 Withdrawal Terms

Withdrawals from your nagawi account are subject to the following conditions:

• Minimum withdrawal amount is Rp 100,000 per transaction.
• Withdrawals can only be processed to the same payment method and account name used for deposits.
• You must complete KYC verification before your first withdrawal can be processed. Required documents include government-issued photo identification and proof of address.
• Standard withdrawal processing time is 2-24 hours, though additional verification may extend this timeframe.
• Withdrawal requests are processed in the order received, excluding weekends and Indonesian banking holidays.
• nagawi reserves the right to request additional documentation to verify the legitimacy of withdrawal requests.
• Any active bonus balance or pending wagering requirements may restrict withdrawal eligibility until requirements are met or the bonus is forfeited.

5.4 Currency and Fees

All transactions on nagawi are processed in Indonesian Rupiah (IDR). nagawi does not charge fees for deposits or withdrawals, but your bank or e-wallet provider may impose their own transaction fees. Any such fees are your responsibility. Exchange rate fluctuations, where applicable, are beyond nagawi's control.

6. Bonuses and Promotions

6.1 General Bonus Terms

nagawi offers various bonuses and promotions to enhance your gaming experience. All bonuses are subject to the following general terms:

• Bonuses are optional and may be declined by contacting customer support before activation.
• Each bonus has specific terms including wagering requirements, eligible games, maximum bet limits, and expiration periods.
• Wagering requirements specify the number of times you must wager the bonus amount (and sometimes the deposit amount) before withdrawal is permitted.
• Different games contribute differently toward wagering requirements: slots typically contribute 100%, live casino 10%, sports betting varies by odds.
• Bonuses are for recreational players only; bonus abuse or systematic exploitation will result in bonus forfeiture and potential account closure.
• Only one bonus may be active per account at any given time unless explicitly stated otherwise.

6.2 Welcome Bonus

New players are eligible for a welcome bonus on their first qualifying deposit. Welcome bonus terms include:

• Minimum deposit requirement: Rp 100,000
• Standard wagering requirement: 20x (deposit + bonus amount)
• Validity period: 30 days from bonus activation
• Maximum bet per spin/hand while bonus is active: Rp 50,000

6.3 Bonus Forfeiture

Bonuses may be forfeited and removed from your account under the following circumstances:

• Wagering requirements are not completed within the specified validity period.
• You request a withdrawal before completing wagering requirements (both bonus and associated winnings will be forfeited).
• You violate maximum bet limits or play prohibited games while the bonus is active.
• You engage in bonus abuse, fraudulent activity, or create multiple accounts to claim bonuses repeatedly.

6.4 Promotional Changes

nagawi reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Current bonus terms are always available on our website and take precedence over any previously published information. In case of disputes regarding bonus terms, nagawi's decision is final.

7. Betting and Gaming Rules

7.1 General Betting Rules

When placing bets or playing games on nagawi, you agree to:

• Ensure you have sufficient funds in your account balance before placing any wager.
• Accept that all bets are final once confirmed; accidental bets cannot be canceled or refunded.
• Understand that odds may change between the time you view them and the time your bet is confirmed, especially for live betting markets.
• Acknowledge that maximum payout limits apply to all bets as specified in individual market rules.
• Comply with minimum and maximum stake limits for each betting market and game type.

7.2 Sports Betting Specific Rules

For sports betting markets including football, basketball, tennis, and e-sports:

• Bets are settled based on official results as determined by the governing sports body.
• If a match is postponed, bets remain valid for 48 hours; after 48 hours, bets are voided and stakes returned.
• For abandoned or cancelled matches, settlement rules vary by sport and are detailed in our comprehensive sports betting rules.
• Live betting (in-play) is subject to slight delays for odds updates; nagawi reserves the right to void bets placed after an event has occurred due to transmission delays.
• Cash-out feature availability varies by event and current market conditions; nagawi reserves the right to refuse cash-out requests.

7.3 Casino and Slot Game Rules

For casino games and slots:

• All games use certified random number generators (RNG) audited by independent testing agencies.
• Displayed RTP (Return to Player) percentages are theoretical long-term values; short-term results may vary significantly.
• If a technical malfunction occurs during gameplay (disconnection, software error), the game round is void and stakes are returned.
• Maximum win limits apply to progressive jackpots and certain high-volatility slots as specified in individual game rules.
• For live dealer games, decisions made by the dealer are final and binding unless a clear error is identified by game supervision.

7.4 Errors and Malfunctions

In the event of obvious errors including incorrect odds, incorrect game outcomes, technical malfunctions, or system failures, nagawi reserves the right to:

• Void affected bets and refund stakes.
• Correct account balances to reflect accurate outcomes.
• Investigate and resolve discrepancies before processing any withdrawals.

If you notice an error, you must report it to customer support immediately rather than attempting to exploit it. Exploitation of known errors is considered fraudulent activity and will result in account closure and forfeiture of funds.

8. Prohibited Activities

The following activities are strictly prohibited on nagawi. Violation of these terms will result in immediate account suspension, forfeiture of all balances, and potential legal action:

• Fraud and Identity Theft: Using false identification, stolen payment methods, or impersonating another person.
• Multiple Accounts: Creating or operating more than one account to circumvent betting limits or claim bonuses multiple times.
• Collusion: Collaborating with other players or third parties to gain unfair advantages, including chip dumping in poker or coordinated betting patterns.
• Bonus Abuse: Systematically exploiting bonuses through low-risk betting strategies designed to guarantee profit rather than for recreational play.
• Automated Betting: Using bots, scripts, or any automated software to place bets or play games without direct human interaction.
• Arbitrage Betting: Exploiting discrepancies between nagawi odds and other platforms to guarantee risk-free profit.
• Money Laundering: Using nagawi services to transfer, hide, or launder funds obtained through illegal activities.
• Hacking and Exploitation: Attempting to access, modify, or exploit nagawi systems, databases, or software for unauthorized purposes.
• Chargebacks: Initiating credit card chargebacks or bank reversals for legitimate deposits made to your account.
• Underage Gambling: Creating an account or gambling if you are under 21 years of age.

9. Limitations of Liability

9.1 Service Availability

nagawi strives to provide uninterrupted service but cannot guarantee 100% uptime. We are not liable for any losses resulting from:

• Temporary service outages due to maintenance, technical issues, or circumstances beyond our control.
• Internet connectivity problems on your end or with third-party service providers.
• Force majeure events including natural disasters, government actions, or other unforeseeable circumstances.
• Third-party payment processor delays or failures.

9.2 Maximum Liability

To the fullest extent permitted by law, nagawi's total liability to you for any claim arising from your use of our services shall not exceed the total amount deposited into your account during the six (6) months preceding the claim. This limitation applies regardless of the legal theory upon which the claim is based.

9.3 Third-Party Content

nagawi provides access to third-party game providers, sports data feeds, and payment processors. We are not responsible for the accuracy, reliability, or functionality of third-party content and services. Any issues with third-party providers should be reported to nagawi customer support for assistance.

9.4 User Responsibility

You acknowledge that gambling involves financial risk and that you participate entirely at your own discretion. nagawi is not responsible for any gambling losses you may incur. You should never gamble with money you cannot afford to lose. If gambling is affecting your life negatively, please utilize our responsible gaming tools or seek professional help.

10. Dispute Resolution

10.1 Customer Support First

If you have any complaint or dispute regarding nagawi services, you must first attempt to resolve it by contacting our customer support team at [email protected]. Most issues can be resolved quickly and amicably through direct communication with our support staff.

10.2 Formal Complaint Process

If your issue is not resolved to your satisfaction through customer support, you may submit a formal written complaint including:

• Your full account details (username and registered email).
• Detailed description of the issue including dates, amounts, and any relevant transaction IDs.
• Copies of any supporting documentation (screenshots, correspondence, etc.).
• Your proposed resolution or outcome.

Send formal complaints to [email protected] with the subject line "FORMAL COMPLAINT". We will investigate and respond within 10 business days.

10.3 Final Decision

After thorough investigation, nagawi will provide a final decision on the dispute. Our decision is final and binding except where Indonesian law provides specific consumer protection rights that cannot be waived. All communications and documentation related to dispute resolution will be conducted in English.

10.4 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which nagawi is licensed to operate. Any disputes that cannot be resolved through our complaint process shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.

11. Account Termination

11.1 Termination by You

You may close your nagawi account at any time by contacting customer support. Upon closure:

• You must withdraw any remaining balance (subject to wagering requirement completion).
• Any active bonuses will be forfeited.
• You will no longer receive promotional communications unless you remain subscribed to marketing emails.
• Account data will be retained as required by applicable regulations and our Privacy Policy.

11.2 Termination by nagawi

nagawi reserves the right to suspend or terminate your account immediately without prior notice if:

• You violate any provision of these Terms and Conditions.
• We suspect fraudulent, illegal, or abusive activity on your account.
• You fail to complete KYC verification when requested.
• You initiate chargebacks or payment reversals for legitimate deposits.
• Your account remains inactive with a zero balance for more than 12 consecutive months.
• We are required to do so by law or regulatory authorities.

11.3 Account Balance Upon Termination

If your account is terminated by nagawi for violation of Terms and Conditions, all remaining balances and winnings may be forfeited. If termination occurs without fault on your part (e.g., regulatory changes), you will be given reasonable opportunity to withdraw your legitimate balance. Dormant account balances may be subject to monthly fees after extended periods of inactivity as permitted by law.

12. Changes to Terms

nagawi reserves the right to modify these Terms and Conditions at any time. When changes are made:

• The "Last Updated" date at the top of this document will be revised.
• Significant changes will be communicated via email to your registered email address and/or through prominent notice on the Website.
• Continued use of nagawi services after changes take effect constitutes acceptance of the revised Terms.
• If you do not agree with modified Terms, you must close your account before the changes take effect.

It is your responsibility to review these Terms and Conditions periodically to stay informed of any updates. The most current version is always available on our Website.

13. Contact Information

For questions, concerns, or complaints regarding these Terms and Conditions, please contact nagawi customer support:

• Email: [email protected]
• Live Chat: Available 24/7 via the Website
• Response Time: Most inquiries are addressed within 2 hours

Our customer support team speaks Indonesian and English and is available around the clock to assist with any questions about your account, deposits, withdrawals, bonuses, or any other aspect of nagawi services.